BookMyForex Forex Card - Terms and Conditions

TERMS AND CONDITIONS FOR BOOKMYFOREX MULTI-CURRENCY FOREX CARD

Please read the Terms and Conditions provided here meticulously prior to using your BookMyForex Multi-Currency Forex Card. The following terms and conditions (“Terms and Conditions”) apply to the Cardholder and usage of the BookMyForex Multi-currency Forex Card. If you use the BookMyForex Multi-Currency Forex Card, you will be deemed to have accepted these Terms and Conditions and they will govern your use of the BookMyForex Multi-Currency Forex Card.

1. DEFINITIONS

1.1 In these Terms and Conditions, the following words have the meanings set out hereunder, unless the context indicates otherwise:

Please read the Terms and Conditions provided here meticulously prior to using your BookMyForex Multi-Currency Forex Card. The following terms and conditions (“Terms and Conditions”) apply to the Cardholder and usage of the BookMyForex Multi-currency Forex Card. If you use the BookMyForex Multi-Currency Forex Card, you will be deemed to have accepted these Terms and Conditions and they will govern your use of the BookMyForex Multi-Currency Forex Card.

• “ATM” means an automatic teller machine/ terminal/ cash dispenser or like installed outside displaying VISA logos for effecting cash withdrawals, at which, inter alia, the BookMyForex Multi-Currency Forex Card may be used for the purpose of withdrawing Travel Funds.
• “Account” means the pre-paid account associated with the BookMyForex Multi-Currency Forex Card(s) carrying the cardholder’s name and, loaded with one or more currency wallets that have access to prepaid payment functions and available balance. An Account may hold multiple currency wallets which must include US Dollar.
• “Bank” means YES BANK Limited.
• “BookMyForex Multi-Currency Forex Card” means Card issued to the Cardholder.
• ‘BookMyForex’ or ‘BMF’ means BookMyForex Pvt Ltd.
• “Cardholder” “you” and “your” means person to whom the BookMyForex Multi-Currency Forex Card has been issued and who is authorized to use the BookMyForex Multi-Currency Forex Card.
• “Currency Wallet” means the portion of the Account that holds the total of each of the Supported Currencies which are loaded onto the Account. Whenever a Currency Wallet has insufficient balance, funds will be automatically transferred from another Currency Wallet(s) at the Conversion Rate to allow the transaction to be completed. The transactions or fees are applied to the Account in the currency order defined by the Cardholder when more than one Currency Wallet is loaded on the Account.
• “Conversion Rate” means the foreign currency exchange rate applicable to inter wallet transfers from within a range of Supported Currency exchange rates available prevailing at the time of processing of the Transaction.
• “EDC” terminal means the Point Of Sale machine capable of handling card transaction i.e. Electronic Draft Capture (EDC) terminal, printers, other peripherals and accessories, including PIN (defined hereunder) pads and necessary software to run the devices and which processes the transaction at the merchant
• “International Transactions” means to the Transactions done by the Cardholder using his BookMyForex Multi-Currency Forex Card outside Nepal, and Bhutan.
• “VISA ATM Network” means ATM’s wherever located displaying the VISA symbol and which honor the VISA card.
• “VISA” means VISA International Inc.
• “Merchant” means any person who owns or manages or operates a Merchant Establishment.
• “Merchant Establishment” means establishments wherever located which honors a VISA and shall include among others, stores, shops, restaurants, hotels, airlines advertised as honoring VISA card.
• “Personal Identification Number” (PIN) means the PIN as provided to the Cardholder by Bank, for use with and in relation to the BookMyForex Multi-Currency Forex Card in terms hereof.
• “POS Terminal” means point of sale electronic terminals at Merchant Establishments
• “Shared ATM Network” means ATMs which may not be owned by Bank but which honour Cards issued by Bank.
• “Supported Currency” means USD, EUR, GBP, SGD, AUD, CAD JPY, CHF, AED, SAR, THB, HKD ,NZD and ZAR and other such foreign currencies as notified by Bank from time to time.
• “Travel Funds” means the amount of foreign currency purchased and loaded onto the BookMyForex Multi-Currency Forex Card in respect of which the BookMyForex Multi-Currency Forex Card has been issued and any additional currency that may subsequently be purchased by the Cardholder and loaded onto the BookMyForex Multi-Currency Forex Card (not including any sales commission or fees paid to the Bank), less any amounts debited from the BookMyForex Multi-Currency Forex Card pursuant to any charges and/or fee and these Terms and Conditions.
• “Transaction” means cash withdrawals from any ATM outside Nepal and Bhutan and/or any purchase made at any Merchant Establishment or online e-commerce website through the use of the BookMyForex Multi-Currency Forex Card.
• “RBI” means Reserve Bank of India.
• “Currency Auth Order” – means, when you have more than one Currency Wallet loaded on your Account, the order that the transactions or fees may be applied to your Account. Currency Auth Order will be defined by Bank and in case of any change in the order Bank may send notification to cardholders. Current “Currency Auth Order” for your BookMyForex Multi-Currency Forex Card is as follows:USD,EUR,AED,AUD,GBP,CAD,SAR,SGD,JPY,THB,CHF,ZAR,NZD and HKD
• “Auto Wallet Transfer” – means where a Currency Wallet has insufficient funds, funds will be automatically transferred from another Currency Wallet(s) to allow the transaction to be completed. Auto Wallet Transfers will be completed at the Conversion Rate.
• “VISA Conversion Rate” – means the exchange rate selected by VISA from within a range of wholesale exchange rates available or, if applicable, the government mandated rate relevant to the country of the Unsupported Currency being transacted. In either case the exchange rate will be selected on the date that VISA processes your foreign currency transaction (and not necessarily the date that you enter into the foreign currency transaction).
• “Account Centre” – means the part of website or Mobile Portal or Mobile application that you log on to, to access your Account online.
• “INR Wallet/Card” means wallet/card in Indian Rupee denomination.
• “Cash Disbursement” means a service which allows cardholders to withdraw/avail cash over the counter at a other financial institute, up to a prescribed limit. Such transactions incur higher fee on the amount being withdrew/availed (Customer can refer schedule of charges for more details)

2. CONDITIONS OF THE ISSUE OF THE BOOKMYFOREX MULTI-CURRENCY FOREX CARD

• Any Indian Resident or a or an Indian Body Corporate applicable according to the RBI guidelines (the “Applicant”) may apply for the purchase of the BookMyForex Multi-Currency Forex Card through BookMyForex’s website, mobile app or call center
• The issuance and use of the BookMyForex Multi-Currency Forex Card is subject to compliance by the Applicant of the provisions of applicable laws including but not limited to (Foreign Exchange Management Act, 1999), rules, regulations and directions as issued by the Reserve Bank of India and/or other appropriate authority under any law in force or any amendments thereto from time to time. The BookMyForex Multi-Currency Forex Card cannot be used for making payment towards foreign currency transaction in Nepal and Bhutan. BMF will not be responsible for any attempted usage of the BookMyForex Multi-Currency Forex Card, whether in India or abroad, resulting in the BookMyForex Multi-Currency Forex Card being dishonoured and the concerned merchant would be entitled to pick up a cancelled BookMyForex Multi-Currency Forex Card on presentation.
• The BookMyForex Multi-Currency Forex Card may be used, within the foreign entitlements as stipulated by RBI from time to time, by Cardholders going abroad for personal or business expenses, provided the total exchange drawn during the trip abroad does not exceed the entitlement. Import of goods so purchased abroad into India, would be governed by the baggage rules/EXIM policy in force. The BookMyForex Multi-Currency Forex Card cannot be used for effecting remittances for which the release of exchange is not permissible under the extant regulations.
• The Applicant for the BookMyForex Multi-Currency Forex Card will be required to complete and submit a duly signed application form as required by BMF and further to submit all such supporting documents and additional information as may be required by BMF from time to time.
• The validity period of the BookMyForex Multi-Currency Forex Card shall be as displayed on the Card. The Card cannot be used beyond the validity period. Prior to expiration, the Cardholder can ask BMF to close the Account at any time. The BookMyForex Multi-Currency Forex Card(s) cannot be used at merchants or ATMs after the expiry date.
• Subject to all the conditions specified by BMF being satisfied, the BookMyForex Multi-Currency Forex Card shall be issued as prescribed by the Bank to the Cardholder.
• Upon receiving the BookMyForex Multi-Currency Forex Card, the Cardholder shall sign on the reverse of the BookMyForex Multi-Currency Forex Card.
• The Cardholder shall at all-time ensure that the BookMyForex Multi-Currency Forex Card is kept at a safe place. The Cardholder shall under no circumstances whatsoever allow the BookMyForex Multi-Currency Forex Card to be used by any other individual.
• Upon issuance of the BookMyForex Multi-Currency Forex Card, the Cardholder is deemed to accept and agree to these Terms and Conditions and any modifications thereto. The Bank reserves the right to revise policies, features and benefits offered on the BookMyForex Multi-Currency Forex Card, alter these Terms and Conditions from time to time and may notify the Cardholder of any such alterations in any manner it thinks is suitable.
• The BookMyForex Multi-Currency Forex Card is and shall be at all times the absolute property of Bank and is not transferable and shall be returned to the Bank unconditionally and immediately upon request. The Cardholder shall ensure that the identity of YES BANK’s officer/representatives is established before handing over the BookMyForex Multi-Currency Forex Card. The BookMyForex Multi-Currency Forex Card is not transferable or non-assignable to any other person by the Cardholder under any circumstances
• The Cardholder, hereby agrees and acknowledges that, any or all the instructions or communications given to the BookMyForex directly or indirectly, via telephone, mobile phone, facsimile, untested telexes and faxes, telegraph, cable, e-mail or any other form of electronic communication, for any purpose related to the BookMyForex Multi-Currency Forex Card, funds, statement, etc. involves inherent risks and at times the said instructions or communication may not be clear, complete, visible, readable and as such Cardholder hereby agrees and confirms that the BookMyForex shall not be held liable for and shall be indemnified from, any losses or damages including legal fees arising upon acting on, or failure to act on such instructions or communications, wholly or in part in accordance with the said instructions or communications so received.

3. USE OF THE BOOKMYFOREX MULTI-CURRENCY FOREX CARD

• The BookMyForex Multi-Currency Forex Card may be used to access Travel Funds at any ATM which accepts the Card except in Nepal and Bhutan subject to the condition that Bank and Shared ATM Network, as applicable, reserve the right at any time to refuse to permit the use of the BookMyForex Multi-Currency Forex Card at any ATM for any reason whatsoever. The Cardholder hereby agrees and undertake not to use the Card in Nepal and Bhutan.
• The Cardholder may also use the BookMyForex Multi-Currency Forex Card to pay for charges incurred at any Merchant Establishment through POS terminals subject to the condition that the Bank and Merchant Establishments reserve the right at any time to refuse to permit the use of the BookMyForex Multi-Currency Forex Card at any Merchant Establishment for any reason whatsoever provided however that this facility shall not be used or availed in Nepal and Bhutan.
• The BookMyForex Multi-Currency Forex Card is acceptable at any institution belonging to the VISA network abroad. The BookMyForex will not accept responsibility for any dealings the Cardholder may have with the other institutions including but not limited to any such services
• The amount of each Transaction shall be debited from the BookMyForex Multi-Currency Forex Card immediately. if the amount is not debited due to an error or delay, the same shall be corrected and the cardholder shall be liable for the amount transacted and the error shall be debited at the discretion of the BMF, any misappropriation of funds due to any such error shall be borne by the cardholder. The same shall be prosecuted under law
• In the event there are insufficient Travel Funds stored in the BookMyForex Multi-Currency Forex Card to honour a requested transaction, the transaction will not be honoured.
• The Cardholder can withdraw foreign currency funds by using the BookMyForex Multi-Currency Forex Card at a POS terminal at any Merchant Establishment Except in Nepal and Bhutan. The card holder may withdraw funds from his/ her INR wallet in India
• For a refund of the Travel Funds, the Cardholder shall surrender the BookMyForex Multi-Currency Forex Card to BookMyForex or its authorized representatives at any time during the validity of the BookMyForex Multi-Currency Forex Card. The refund shall be made in Indian rupees (INR) only after deduction of charges as applicable from time to time (except Company funded BookMyForex Multi-Currency Forex Cards where fund was debited from any foreign currency denominated account, e.g. EEFC or RFC). If the Travel Card was funded by debiting the company’s account then the refund proceedings will also be credited back to the respective company’s account only. Cardholder need to carry a letter from the company, signed by the authorised signatory if the refund proceedings need to be credited to cardholder’s own account.
• The Cardholder undertakes and agrees not to use the BookMyForex Multi-Currency Forex Card for making payment for any illegal purchases i.e. purchase of items/services not permitted by RBI as per the relevant regulations, rules, and guidelines.
• Use of the BookMyForex Multi-Currency Forex Card at any unauthorized location or for any purpose other than as stated under these Terms and Conditions is strictly prohibited and may result in cancellation of the BookMyForex Multi-Currency Forex Card and initiation of legal action by Bank on behalf of both the bank and BMF.
• BookMyForex will not be liable for any loss, direct or indirect, that may be suffered by the Cardholder as a result of any decline, rejection, voided, time-out, network failure, unauthorised use or cancellation of the BookMyForex Multi-Currency Forex Card for any reason whatsoever.
• The Cardholder shall be responsible for all the charges incurred on the BookMyForex Multi-Currency Forex Card whether or not the same is result of misuse or fraudulent use.
• The Cardholder must promptly notify BMF, themselves or through its authorized representatives via customer services if:
  • The account is misused
  • The BookMyForex Multi-Currency Forex Card is lost or stolen
  • The BookMyForex Multi-Currency Forex Card is damaged or not working properly.
  • The BookMyForex Multi-Currency Forex Card is retained by an ATM, by reporting it as a lost BookMyForex Multi-Currency Forex Card.
  • The security of his PINs or passwords is compromised in any way
• If there is a delay by the Cardholder in giving BMF the notifications as stated above, the Cardholder is responsible for the losses occurring as a result of the delay, and the transactions performed may stand, resulting in the available balance being reduced accordingly.
• The Cardholder must block the BookMyForex Multi-Currency Forex Card through the customer care center immediately if he believes that any of his BookMyForex Multi-Currency Forex Cards, Account details or PINs or password have been lost, stolen, compromised, or misused. BookMyForex upon adequate verification will permanently block the BookMyForex Multi-Currency Forex Card and will not be liable for any inconvenience caused to the Cardholder on this Account. The Bank will block / cancel the BookMyForex Multi-Currency Forex Card during working hours on a working day following the receipts of such intimation. The Cardholder will be liable for all the charges incurred on the BookMyForex Multi-Currency Forex Card until the BookMyForex Multi-Currency Forex Card is blocked.
• A replacement BookMyForex Multi-Currency Forex Card may be issued by the Bank at such rate as may be prescribed by the Bank, provided that the Cardholder has complied with all the terms and conditions pertaining to the same. The cardholder should receive the replacement BookMyForex Multi-Currency Forex Card and new PIN in a sealed pack. In case the Cardholder finds that the Card pack has been tampered with, the Cardholder should not use it, and should immediately inform the customer care center or such other number as Bank may specify from time to time. Upon receipt of such intimation from the Cardholder, the Bank shall block the PIN and regenerate a new PIN.
• After blocking of BookMyForex Multi-Currency Forex Card, the BookMyForex Multi-Currency Forex Card cannot be used by the Cardholder again, even if the Cardholder subsequently finds the same. After blocking the BookMyForex Multi-Currency Forex Card, no refund shall be allowed on the BookMyForex Multi-Currency Forex Card, however it is provided that upon replacement of the BookMyForex Multi-Currency Forex Card, the Cardholder may request BookMyForex to refund the balance on the BookMyForex Multi-Currency Forex Card subject to other provisions hereof.
• In case of an unsigned BookMyForex Multi-Currency Forex Card, the Cardholder is liable for all charges incurred on it.
• The Cardholder shall be liable for all losses, including any consequential losses suffered by third parties, resulting from acting fraudulently, either alone or together with any other persons. The Cardholder may be liable for some or all losses arising from any unauthorised access, whether occurring before or after notification, if the Cardholder have caused or contributed to such loss.
• The Cardholder shall take cognizance of the fact that once a BookMyForex Multi-Currency Forex Card is reported lost, stolen or damaged and is subsequently found, the same shall be destroyed, adequate care should be taken to prevent its misuse, and it should be returned to the Bank.
• The BookMyForex shall under no circumstances be liable for any claims for losses or damages whatsoever whether direct, indirect, incidental, consequential and irrespective of whether any claim is based on loss of revenue, investment, production, goodwill, profit, interruption of business or any other loss of any character or nature whatsoever and whether sustained by the Cardholder or any other person.
• The Cardholder is responsible for the security of the BookMyForex Multi-Currency Forex Card and shall take all steps towards ensuring the safe keeping thereof. In the event the Bank determines that the aforementioned steps are questionable, financial liability on the lost or stolen BookMyForex Multi-Currency Forex Card would rest with the Cardholder.
• The BookMyForex shall not be liable for non-availability of the funds credited to the BookMyForex Multi-Currency Forex Card due to restrictions on convertibility or transferability, requisitions, involuntary transfers acts of war or civil strife or other similar causes beyond the BookMyForex’s control, in which circumstance no other branch, subsidiary or affiliate of the Bank shall be responsible thereof.

4. FEES AND CHARGES

• Without prejudice to the generality of the rights that the Bank and BookMyForex has under the Contract Act, 1872 or any other statutory legislation, the Cardholder hereby acknowledges and understands that fees and/or charges in connection with the BookMyForex Multi-Currency Forex Card and the facilities would be levied from time to time. Details of the current applicable fees/charges will be displayed on BookMyForex’s website or mobile app. Any government charges, or debts, or tax payable as a result of the use of the BookMyForex Multi-Currency Forex Card shall be the Cardholder’s responsibility.
• The Cardholder authorizes BookMyForex and the Bank to deduct from the balance on his BookMyForex Multi-Currency Forex Card, and agrees to indemnify the Bank and BookMyForex against any expenses that the BookMyForex may incur in collecting money the Cardholder owes the Bank in connection with his BookMyForex Multi-Currency Forex Card (including, without limitation reasonable attorney’s fees to the extent permitted by law).
• Amount due and payable by the Cardholder, if not paid separately, be recovered by the Bank from the balance available in the Travel Funds or to the debit of any other account with the Bank of the Cardholder if any.

5. LIMITATION ON USAGE OF THE BOOKMYFOREX MULTI-CURRENCY FOREX CARD

• The Bank and BookMyForex reserves the right to limit or reduce the amount of Travel Funds that may be used for effecting any Transaction through the use of the BookMyForex Multi-Currency Forex Card per day or over a specified period at any time.
• ATMs or Merchant Establishments may also limit or restrict the number or value of Transactions that may be effected through use of the BookMyForex Multi-Currency Forex Card at any time. These limitations will vary for each ATM and Merchant Establishment. BookMyForex shall not be responsible for either ascertaining or notifying the Cardholder as to such limits or restrictions and shall not be liable for any loss suffered by the Cardholder due to these restrictions and limitations.
• The BookMyForex shall not be responsible/liable for failure of any ATM to dispense cash or if the Cardholder is unable to withdraw cash for any reason whatsoever or if unable to avail the facility.
• The BookMyForex shall not be responsible/liable for failure, decline, rejection, voided, time-out, network failure, unauthorised use or cancellation of any the Transactions for any reason whatsoever or if unable to avail the facility.
• When requested by the BookMyForex or the its authorized representatives, the Cardholder shall provide any information, records or certificates relating to any matters that the Bank deems necessary. The Cardholder shall allow or authorise BookMyForex or the Bank to verify the veracity of the information furnished whatever means or from whichever sources deemed necessary. If the data is not provided or if it is incorrect, the Bank may at its discretion suspend/block/cancel the BookMyForex Multi-Currency Forex Card.
• The BookMyForex Multi-Currency Forex Card is for electronic use only Any usage of the BookMyForex Multi-Currency Forex Card other than electronic use will be considered as unauthorized and the Cardholder will be solely responsible for such transactions.
• Transactions are deemed authorized and completed and are binding on the Cardholder once the EDC terminal generates a charge slip. The amount of the transaction is debited from the primary account linked to the BookMyForex Multi-Currency Forex Card immediately for every purchase.
• BookMyForex and The Bank will not accept responsibility for any dealings the Cardholder may have with the Merchant Establishment including but not limited to the supply of goods and services. Should the Cardholder have any complaints concerning the Merchant Establishment he should resolve it with the Merchant Establishment, and failure to do so will not relieve him from any obligations to BookMyForex or the Bank. However, the Cardholder should notify the Bank of this complaint immediately.
• BookMyForex and The Bank shall not be in any way responsible for quality of merchandise, warranty or services purchased or availed of by Cardholder from Merchant Establishments including on account of delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods from the order placed by the Cardholder. It must be distinctly understood that the BookMyForex Multi-Currency Forex Card is purely a facility to the Cardholder to purchase goods or avail of services and the Bank holds out no warranty or makes no representation about quality or delivery of the goods or services, and any dispute must be resolved by Cardholder with Merchant Establishment.
• BookMyForex and The Bank accepts no responsibility for any surcharge/any other charge/fees levied by any Merchant Establishment and debited to the BookMyForex Multi-Currency Forex Card.
• Any charges or other payment requisition received from a Merchant Establishment by BookMyForex or the Bank for payment shall be conclusive proof that the charge recorded on such requisition, was properly incurred at the Merchant Establishment in the amount and by the Cardholder referred to in that charge or other requisition, as the case may be, by the use of the BookMyForex Multi-Currency Forex Card except where the BookMyForex Multi-Currency Forex Card has been lost, stolen or fraudulently missed, the burden of proof for which shall be on the Cardholder.
• In case, a Merchant wishes to cancel a completed Transaction due to an error or on account of merchandise return, the earlier sales receipt must be retained in his possession. Refunds of debits due to such transaction will be processed manually and the cancelled charge slip needs to be produced, if called for.
• All refunds and adjustments due to any Merchant/device error or communication link will be processed manually and the account will be credited after due verification and in accordance with VISA rules and regulations as applicable. The Cardholder agrees that any debits received during this time will be honored only based on the available balance in the Account without considering this refund. The Cardholder also indemnifies BookMyForex and the Bank from such acts of dishonoring the payment instructions.
• The BookMyForex Multi-Currency Forex Card should not be used at the hotels during check-in for a pre-authorization and also at other locations where paying arrangements is done before completion of the purchase transaction or service.
• The BookMyForex Multi-Currency Forex Card should not be used for any mail order/ phone order purchases and any such usage will be considered as unauthorized and the Cardholder will be solely responsible. The BookMyForex Multi-Currency Forex Card can be used to make online purchases from merchants. However, the additional security layer of second factor authentication (VISA securecode) is not mandated in many countries and the Cardholder will be fully responsible for online purchases made from merchants in such countries without using VISA secure code password.
• In the event of an Account being overdrawn due to BookMyForex Multi-Currency Forex Card transactions, the Bank reserves the right to set off this amount against any credit lying in any of the Cardholder’s other accounts. Nothing in these Terms and Conditions shall affect Bank’s right of set-off transfer and application of monies within limits of prevalent laws
• The Bank will debit the BookMyForex Multi-Currency Forex Card Account for the value of all purchases of goods or services, cash, fees, charges and payments effected by the use of the BookMyForex Multi-Currency Forex Cards. In the situation that the BookMyForex Multi-Currency Forex Card Account does not have sufficient funds to deduct such services charges, the Bank reserves the right to decline such transactions and the decision of the Bank shall be binding on the Cardholder.
• The Cardholder agrees that BookMyForex or the Bank’s record of Transaction pertaining to his BookMyForex Multi-Currency Forex Card(s) is authentic and conclusive, any falsity/intentional irregularity on the record as presented by the cardholder shall be considered a material breach on part of the cardholder entitling the BMF to refuse service at any point.
• The Cardholder is advised to retain a record of Transactions generated by the ATM/EDC terminal at Merchant Establishment with him.
• The Cardholder agrees not to attempt to withdraw/purchase using the BookMyForex Multi-Currency Forex Card unless sufficient funds are available in the account. The onus of ensuring adequate BookMyForex Multi-Currency Forex Card balance is entirely on Cardholder.
• The BookMyForex Multi-Currency Forex Card(s) cannot be used at merchants or ATMs after the expiry date. If, after a period of six months after the expiry date of the Card, the Bank cannot locate the Cardholder using his last recorded address, the available balance on the BookMyForex Multi-Currency Forex Card will be held by the Bank in accordance with applicable law and may be converted in other Supported Currency at the then applicable Conversion Rate.
• The Cardholder can contact customer services or BookMyForex to close the BookMyForex Multi-Currency Forex Card. The available balance can be returned to the Cardholder in INR using the exchange rate displayed on BookMyForex’s website or mobile app via bank transfer, UPI, cheque or cash after deducting all applicable fees and unsettled/outstanding/disputed transactions. The Cardholder must destroy BookMyForex Multi-Currency Forex Card upon Cardholder’s request the INR wallet can only be loaded through refunds processed from foreign currency wallet. Any other mode of loading into INR wallet will not be permitted to the Cardholder, only for certain allowed transaction types which are:
  • All POS transactions will be carried out through the BookMyForex Multi-Currency Forex Card will be PIN based
  • All E-Com transactions will require 3D Secure Authentication
  • Maximum BookMyForex Multi-Currency Forex Card Balance will be as permitted by RBI vide PPI Guidelines (Currently INR 100,000)
• If the Cardholder transacts in a currency other than the currencies available in the account of the Cardholder, a conversion fee will apply. The details of the latest conversion fee are available in the schedule of charges section on BookMyForex’s website or mobile app.
• Any statutory levy including duties or taxes payable as a result of the use of the BookMyForex Multi-Currency Forex Card shall be Cardholder’s responsibility and if imposed on/recovered/sought to be recovered from BookMyForex or the Bank (either directly or indirectly), such statutory levy shall be deducted from the available balance and/or recovered directly from the Cardholder and/or from any accounts maintained by the Cardholder with Bank.
• In case of loss or theft or unauthorized usage of the BookMyForex Multi-Currency Forex Card, the Cardholder shall advise BookMyForex or contact Customer Care Centre, as promptly as possible in writing or over phone, of the loss of the BookMyForex Multi-Currency Forex Card, however occurring. The Cardholder shall however be responsible and liable for all transactions effected with respect of the Account until it is confiscated or cancelled by the BookMyForex or the Bank.
• Bank at its own discretion can close the BookMyForex Multi-Currency Forex Card program as a whole, resulting in cancelation/termination of the BookMyForex Multi-Currency Forex Card.
• For updated list of “Schedule of Charges and Daily Withdrawal/Spending Limit” on your BookMyForex Multi-Currency Forex Card, please refer to www.bookmyforex.com

6. TRAVEL FUNDS

• The Cardholder may withdraw Travel Funds from ATMs up to such limit as may be determined by Bank and as may be in effect at any ATM from time to time, whether or not such limit is notified to the Cardholder.
• Cash withdrawn at an ATM with the BookMyForex Multi-Currency Forex Card shall be in a currency as permitted by the entity which owns or operates such ATM. Cash withdrawal from INR wallet is not allowed.
• If the Transaction is not made in the Supported Currency, VISA shall convert the Transaction in the Supported Currency using the VISA exchange rate. The exchange rate VISA uses to convert currency is a rate that it selects either from the range of rates available in the wholesale currency markets for the applicable processing date (which rate may vary from the rate VISA itself receives), or the government-mandated rate relevant to the country of the unsupported currency being transacted, in effect on the applicable processing date. The rate in effect on the applicable processing date may differ from the rate on the date when the Transaction occurred. BookMyForex will charge a currency conversion fee on the Transaction amount (which rate may be revised from time to time) and any other charges/fee as may be specified. The currency conversion fee will be calculated on the transaction amount provided to BookMyForex by VISA. The same process and charges may apply if any Transaction is reversed. The converted amount, together with any additional processing charges, conversion fees or any other charges/fees, shall be debited by BookMyForex from the BookMyForex Multi-Currency Forex Card immediately.
• The BookMyForex Multi-Currency Forex Card enables the Cardholder to obtain or ascertain information as to the balance of Travel Funds stored in the BookMyForex Multi-Currency Forex Card at ATMs by visiting the BookMyForex’s mobile app or website. Some ATM operators may also charge a separate fee for ATM balance enquiries, which will be deducted from the available balance in the account The BookMyForex Multi-Currency Forex Card can be used only if the account has a positive Available Balance. If the Cardholder makes or attempts to make any transactions that exceed the Available Balance in his Account, then he will be liable to BookMyForex and the Bank for any negative balance plus any applicable fees, along with any costs incurred in recovering or attempting to recover the amount the Cardholder owes
• No interest/compensation or any benefit/bonus is payable by the Bank to the Cardholder and the Travel Funds do not constitute to be a deposit with the Bank, nor do they entitle the Cardholder to any overdraft / credit facility from the Bank.
• Notwithstanding anything contained herein, BookMyForex or the Bank may, at any time, without giving notice or reason, suspend or terminate all or any of services under the BookMyForex Multi-Currency Forex Card or their use by the Cardholder. All provisions of these Terms and Conditions which in order to give effect to their meaning will survive the suspension or termination of the services and/or the use of the services by the Cardholder. Notwithstanding such suspension or termination, the Cardholder shall continue to be bound by these Terms and Conditions to the extent they relate to any obligations or liabilities of the Cardholder that remain to be performed or discharged.
• The period for which and the amount of Travel Funds the Cardholder may retain on the BookMyForex Multi-Currency Forex Card on his return to India is subject to limits and other conditions imposed by applicable law (Foreign Exchange Management Act, 1999), rules and regulations and the Cardholder shall comply with such limits and conditions at all times (including, without limitation, making the required declarations at the time of leaving and/or entering India).

7. RE-LOADING THE BOOKMYFOREX MULTI-CURRENCY FOREX CARD

• The Cardholder may reload Travel Funds into the BookMyForex Multi-Currency Forex Card subject to the compliance with all applicable laws, rules and regulations in force from time to time as also providing all relevant details and paying the applicable fee as stated in Fees and Charges section above.
• In the event the Cardholder wishes to reload the BookMyForex Multi-Currency Forex Card, BookMyForex or the Bank reserves the right to:
  • limit the amount of Travel Funds that can be reloaded onto the BookMyForex Multi-Currency Forex Card.
  • limit the number of times funds can be reloaded onto the BookMyForex Multi-Currency Forex Card.
  • decline a reload transaction, at its sole discretion.
• If the Cardholder has received funds in excess of the Travel Funds, the Cardholder agrees to promptly repay BookMyForex or the Bank any such funds upon such terms and conditions as BookMyForex or the Bank may specify.
• For the purpose of reloading the BookMyForex Multi-Currency Forex Card, Cardholder shall be required to complete any prescribed documentation and provide certain information pertaining to the Cardholder or the BookMyForex Multi-Currency Forex Card, as may be required by BookMyForex or the Bank.
• The BookMyForex Multi-Currency Forex Card shall be reloaded with value denominated in Supported Currency as requested by the Cardholder only. Amount of re-load shall be in strict compliance with the limits specified by the applicable laws, rules and regulations from time to time. The cardholder will be expressly responsible to adhere to such limits from time to time.
• The Cardholder may also authorise his/her close relative to place request with BookMyForex for future reloading on Cardholder’s BookMyForex Multi-Currency Forex Card. In such cases close relative will have custody of BookMyForex Multi-Currency Forex Card reload request form along with the authorization letter. Latest list of close relatives can be referred from Section 2(77) of the Companies Act, 2013or any prevailing guidelines

8. PERSONAL IDENTIFICATION NUMBER

• To enable the Cardholder to use the BookMyForex Multi-Currency Forex Card a PIN will be provided to the Cardholder by BookMyForex in the Card welcome pack. In case of re-dispatch request of PIN, unless otherwise determined by BookMyForex or the Bank as to the mode of delivery of the PIN.
• The BookMyForex bears no liability for unauthorized use of the BookMyForex Multi-Currency Forex Card. It is the Cardholder’s responsibility to ensure that the knowledge of the PIN does not fall into any other person’s hands.
• The security of the PIN is very important and breach of any of the above requirement shall amount to unauthorized use.
• BookMyForex or the Bank is entitled at its absolute discretion to change or terminate the use of the PIN at any time without giving any reason and without any prior notice thereof.
• The PIN may be used at any of the authorised ATM, and may be changed by the Cardholder by calling the customer care centre
• The PIN (whether as originally provided or subsequently changed) by its usage together with the BookMyForex Multi-Currency Forex Card, or independently, and the transactions or instructions issued pursuant thereto, are deemed to be Transactions conducted, or instructions given, by the Cardholder. The Cardholder is liable for all BookMyForex Multi-Currency Forex Card Transactions effected by the use of the BookMyForex Multi-Currency Forex Card using the PIN, whether with or without his knowledge or authority.

9. COMPLIANCE WITH APPLICABLE LAWS, RULES AND REGULATIONS

• Utilization and/or possession of the BookMyForex Multi-Currency Forex Card by the Cardholder is required to be in accordance with the applicable laws (including the exchange control/ Foreign exchange management Act of India, 1999), rules, regulations and directions as issued by the Reserve Bank of India and/or other appropriate authority under any law in force from time to time in India and in the countries in which the BookMyForex Multi-Currency Forex Card is used by the Cardholder.
• Foreign Currency/(ies) in BookMyForex Multi-Currency Forex Card can be used only outside Nepal and Bhutan however INR wallet in BookMyForex Multi-Currency Forex Card can only be used in India. Cash withdrawal on INR wallet/card is not permitted and can be used only for domestic Ecommerce(ECOM) and POS transactions
• The Cardholder shall be solely responsible to the concerned authorities in event of any violation of the applicable laws, rules and regulations in force from time to time.
• BookMyForex and The Bank will not be liable for any direct, indirect or consequential loss or damage, arising from or related to the non-compliance by Cardholder with the applicable laws, rules and regulations in force from time to time.
• The Cardholder hereby indemnifies and agrees to keep BookMyForex and the Bank (and its service providers and sub-contractor) indemnified against all actions, claims and costs, charges and expenses arising out of or as a consequence of the Cardholder not complying with the applicable laws, rules and regulations in force from time to time.
• BookMyForex and The Bank reserves the right to cancel the BookMyForex Multi-Currency Forex Card.
• BookMyForex and The Bank reserves the right to disclose the Cardholder information to any court of competent jurisdiction, quasi-judicial authorities, law enforcement agencies and any other wing of Central Government or State Government.
• The Cardholder shall solely take responsibility to surrender any unutilized balances of value greater than $ 2,000 (or equivalent) on the Card within 180 days from completion of his/her travel as per the FEMA guidelines
• The Cardholder agrees and shall solely takes responsibility that there can be scenarios when Card can get over-utilized, resulting in BookMyForex or the Bank paying on behalf of the Cardholder, and the Card getting into a negative balance. The Cardholder agrees and takes responsibility to make good this negative Card balance to the bank, as BookMyForex or the Bank has paid this sum for the goods/services utilized by Cardholder. The Cardholder also accepts that the bank reserves the right to regularize negative BookMyForex Multi-Currency Forex Card balance by debiting his/her any other Bank account or any other Prepaid Card held with the bank without giving any prior notice.
• The Cardholder agrees and understands that the Alert facility offered by the Bank will enable Cardholder to receive customized Alert messages through the Short Messaging Service (“SMS”) and/or Email over registered Indian mobile number or valid Email ID (as provided in the Application Form), with respect to events and transactions on Cardholder’s BookMyForex Multi-Currency Forex Card. The Cardholder agrees that he/she has read and understood the Terms and Conditions relating to the Alerts service being offered by the Bank. Cardholder certifies that the details furnished in the Application Form are correct and gives their consent to receive such information under this Alert Facility. Cardholder shall advise the Bank immediately in the agreed manner as acceptable to the Bank, in case of any change in any of the above details & information given in this Application Form. Bank may withdraw such alert facility at any time as it may deem fit.

10. Exclusion from Liability

• Without prejudice to the foregoing, BookMyForex and the Bank shall be under no liability whatsoever to the Cardholder in respect of any loss or damage arising directly or indirectly out of:
  • Any defect in goods or services supplied.
  • The refusal of any person to honour or accept the BookMyForex Multi-Currency Forex Card.
  • Any statement made by any person requesting the return of the BookMyForex Multi-Currency Forex Card or any act performed by any other person in conjunction.
  • The exercise by the Bank of its right to demand and procure the surrender of the BookMyForex Multi-Currency Forex Card prior to the expiry date exposed on its face whether such demand and surrender made and/or procured by the bank or any person or computer terminal.
  • The exercise by the Bank of its right to terminate any BookMyForex Multi-Currency Forex Card.
  • Any injury to the credit character and/or reputation of the Cardholder alleged to have been caused by the re-possession of the BookMyForex Multi-Currency Forex Card and/or any request for its return or the refusal of any Merchant Establishment to honour or accept the BookMyForex Multi-Currency Forex Card.
  • Any mis-statement, mis-representation, error or omission in any details disclosed to the Bank.
  • Decline of transaction due to any reason at a Merchant location ATM.
  • Decline of a transaction because of excess foreign exchange entitlements as prescribed by RBI guidelines issued from time to time, or the Bank becoming aware of the Cardholder exceeding his entitlements
  • Refusal by a VISA member to allow a cash withdrawal at their ATMs
• BookMyForex and The Bank accept no responsibility and will not be liable for any loss or damage for any service failures or disruptions (including but not limited to loss of data) attributable to a system or equipment failure or due to reliance by the Bank on third party, products or interdependencies including but not limited to electricity or telecommunication.
• BookMyForex and The Bank accepts no liability or responsibility for the consequences arising out of the interruption of its business by Acts of God, riots, civil commotions, insurrections wars or any other causes beyond its control, or by any strikes or lockouts.
• BookMyForex and The Bank shall not be responsible/liable for failure of any ATM to dispense cash or if the cardholder is unable to withdraw cash for any reason whatsoever or if unable to avail the facility.
• BookMyForex and The Bank shall not be responsible for any loss or damage caused to the Cardholder by (i) reason of any failure to comply with the Cardholder’s instructions, when such failure is caused due to reason beyond the control of the Bank, the opinion of the Bank being final in this regard. (ii) the Bank acting reasonably in accordance with Cardholder’s instructions.
• By applying for and availing the BookMyForex Multi-Currency Forex Card facility, the Cardholder grants express authority to the Bank for carrying out the Transactions performed by use of the BookMyForex Multi-Currency Forex Card. BookMyForex and The Bank shall have no obligation to verify the authenticity of a Transaction made other than by means of the PIN.
• BookMyForex and The Bank shall under no circumstances be liable for any claims for losses or damages whatsoever whether direct, indirect, incidental, consequential and irrespective of whether any claim is based on loss of revenue, investment, production, goodwill, profit, interruption of business or any other loss of any character or nature whatsoever and whether sustained by the Cardholder or any other person.

11. INDEMNITY

• The Cardholder agrees to and shall indemnify and hold BookMyForex and the Bank and each of their employee agents, consultants, contractors, content providers or representatives of BookMyForex and the Bank harmless against all actions, claims, liabilities, demands, proceedings, losses, damages, costs, charges and expenses including reasonable attorney’s fees and court/adjudicating body costs whatsoever, which BookMyForex or the Bank may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of:
  • breach of the Cardholder’s representations and warranties, or
  • the improper use of the BookMyForex Multi-Currency Forex Card by the Cardholder or any other person with/without the consent of the Cardholder, or
  • the breach by Cardholder or any other person with/without the consent of the Cardholder of any of the provisions of these Terms or any other agreement with the Bank by the Cardholder or any applicable laws/rules/regulations, or
  • fraud or dishonesty relating to any transaction by the Cardholder or his employees/agents, or
  • by reason of BookMyForex and the Bank in good faith taking or refusing to take or omitting to take action on any instruction given by the Cardholder due to acts or omissions of the Cardholder, including but not limiting to : (a) Failure to intimate/inform BookMyForex or the Bank when he/it suspects or knows that his/its passwords are known to third parties or when third parties use his/its passwords for carrying out unauthorized or illegal transactions; (b) Failure to keep confidential and secure the PIN from third parties; (c) Failure to inform BookMyForex or the Bank regarding any changes in his/its personal information; (d) Failure to comply with the applicable law/rules/regulations; (e) Failure to comply with the usage guidelines issued by the Bank in respect of the BookMyForex Multi-Currency Forex Card as may be applicable at the relevant time; (f) Failure to comply with these Terms and Conditions.
  • misplacement by the courier or loss-in-transit of the BookMyForex Multi-Currency Forex Card and/ or PIN

12. Changes to these Terms and Conditions

The Bank reserves the right to modify these Terms and Conditions mentioned herein from time to time. Without being bound to do so, the Bank may endeavour to provide you with notice of any such amendment. You would be required to keep yourself updated with the changes in the Terms and Conditions applicable to facility. Your continued use of the BookMyForex Multi-Currency Forex Card/ facility after any amendment of the Terms and Conditions mentioned herein shall constitute an acceptance of all such amendments and you will be bound by such amended terms and conditions. The Bank will not be liable to provide you any notice of any amendments to the terms mentioned herein, electronically or otherwise and it is your sole responsibility to be updated of any such amendments. You can review the most current version of this terms and conditions at any time by clicking Terms & Conditions on the login page of the YES BANK Limited website. The Bank reserve the right to change or discontinue, temporarily or permanently, the facility at any time without notice. In order to maintain the security and integrity of the facility, the Bank may also suspend your access to the service at any time without notice. You agree that Bank will not be liable to or any third party for any modification or discontinuance of the facility.

13. Notices

The Cardholder understands and acknowledges that notices in respect of the Account, the in connection with the Account may be given by BookMyForex or the Bank either through email, post or fax, or posting a letter to the Cardholder’s address or through any other mode. BookMyForex and The Bank may also give any notice by posting the notice on their website and the same will be deemed to have been received by the Cardholder upon its publication on the website. The Bank may also publish notices of general nature, which are applicable to all customers in a newspaper. Such notices will have the same effect as a notice served individually to each Cardholder. Notice and instructions shall be deemed to be served in due course of post or upon receipt in the case of hand delivery, cable, telex or facsimile. Any notice/communication sent by the Cardholder to BookMyForex or the Bank shall consider as delivered only upon receipt of the same by the Bank.

14. Governing Law and Jurisdiction

• Any legal questions concerning these Terms and Conditions, the agreement between BookMyForex, the Bank and the Cardholder (which is governed by these Terms and Conditions) will be decided under the laws of India and the Cardholder agree to submit to the exclusive jurisdiction of the courts located in New Delhi , India as regards to any claims or matters arising under these Terms and Conditions and the mere fact that the BookMyForex Multi-Currency Forex Card can be used by a customer in a country outside India will not alter this jurisdiction.
• The Cardholder acknowledges and accepts that all transaction disputes will be governed by VISA dispute management rules. In case the Cardholder raises a Transaction, dispute which is not admissible/representable as per VISA rules, the Cardholder shall be solely liable for the same without any liability to the Bank.

15. CONTACT US FOR QUERIES OR COMPLAINS AND GRIEVANCE REDRESSAL

In case of any complaints/queries in connection with the BookMyForex Multi-Currency Forex Card, the Cardholder may contact us through the Customer Care Centre, or BookMyForex’s website/ mobile app or call center.

16. OTHER TERMS AND CONDITIONS

• In case the Cardholder has any dispute in respect of any charge indicated in the statement provided by the Bank, the Cardholder shall advice details to the Bank within 30 days of the statement date failing which, it will be construed that all charges are acceptable and are in order. The Bank at its sole discretion may not accept any disputes on charges older than 30 days. A charge slips of the Transaction together with the BookMyForex Multi-Currency Forex Card number noted thereon shall be conclusive evidence between Bank and the Cardholder as required to ensure that the Cardholder has duly receive the goods purchased /to be purchased or has duly received the service availed or to be availed to the Cardholder’s satisfaction.
• The Bank shall make bonafide and reasonable efforts to resolve an aggrieved Cardholder’s disagreement with applicable charge indicated in the statement within two months of receipt of the notice of disagreement. If after such effort, the Bank determines that the charge indicated is correct then it shall communicate the same to the Cardholder along with details including a copy of the charge slip or payment requisition.
• The Cardholder should retain all vouchers and transaction records received from merchants and electronic equipment. Payment to the Merchant can’t be stopped after the transaction has been completed. The Merchant must issue a valid refund voucher to make a refund to you. The Bank can credit Cardholder’s account with the refund when it receives the voucher from the Merchant’s bank. In case of a transaction dispute, the Cardholder should always first communicate directly with the Merchant to resolve the dispute. If it cannot be resolved, the Cardholder may contact the Bank to report it within 30 days of the transaction date in question. Proof of the purchase transaction and a written summary of relevant information along with the dispute form must be submitted by the Cardholder to enable the Bank to investigate the transaction which may take up to 60 days (except for unusual circumstances where it can take more time) from the time the Bank receives all the necessary information. The Bank will correct the error if it is our fault. If on reasonable grounds the Bank decides it is not our fault, we will notify you in writing as soon as this decision is made.
• Refunds or reversals, whether directly from a Merchant or in the form of a disputed Transaction that was transacted in a Supported Currency, will be returned in that Supported Currency in the same amount and credited to that Currency Wallet in Cardholder’s account. If at the time of refund or reversal, Cardholder no longer has the applicable Currency Wallet and has the maximum number of Currency Wallets; an equivalent amount will be returned using the Conversion Rate as at the time of refund or reversal. Refunds or reversals of an amount that was transacted in an unsupported currency will be converted at the applicable VISA Conversion Rate and returned to the Cardholder. Amounts returned for unsupported currencies and currency conversion fees may differ from the amount deducted from Cardholder’s available funds at the time of the original transaction due to exchange rate fluctuations.
• BookMyForex and The Bank reserves the right to terminate/block/decline the usage of the BookMyForex Multi-Currency Forex Card/access to the Available Balance, temporarily or permanently, upon the occurrence of any of the following events: (i) failure to adhere to or comply with Terms and Conditions herein; (ii) the Cardholder becoming subject to any bankruptcy, insolvency proceeding or proceedings or proceedings of a similar rapture; (iv) demise of the Cardholder,(v) when it becomes necessary to determine whether any person is rightfully entitled to use the BookMyForex Multi-Currency Forex Card and/or for taking any other steps required by applicable law, rules and regulations or direction of any appropriate authority.
• The Cardholder acknowledges that the information on his/her usage of the BookMyForex Multi-Currency Forex Card facilities is exchanged amongst financial institutions that provide such facilities. Acceptance of an application for a BookMyForex Multi-Currency Forex Card is based on no adverse reports of the Cardholder’s credit worthiness. BookMyForex or the Bank may report to other financial institutions any delinquencies on the BookMyForex Multi-Currency Forex Card or withdrawal of the Cardholder’s BookMyForex Multi-Currency Forex Card facility. On receipt of adverse reports (relating to credit worthiness of the Cardholder or his/ her family members), the Bank may cancel the BookMyForex Multi-Currency Forex Card, whereupon the entire outstanding balance in connection with the BookMyForex Multi-Currency Forex Card as well as any further charges incurred by use of the BookMyForex Multi-Currency Forex Card, though not yet billed to the BookMyForex Multi-Currency Forex Card, shall be immediately payable by the Cardholder. BookMyForex or The Bank shall not be obliged to disclose to the Cardholder the name of the financial institution, from where it received or to which it disclosed information
• The Cardholder may discontinue this facility any time by getting the BookMyForex Multi-Currency Forex Card blocked. BookMyForex or The Bank shall be entitled to discontinue the product at any time by cancelling the BookMyForex Multi-Currency Forex Card by giving 30 days of notice to the Cardholder. BookMyForex or The Bank may also restrict, terminate or suspend the use of the BookMyForex Multi-Currency Forex Card at any time without prior notice if it reasonably believes it to be necessary for the business or security reasons
• The Cardholder acknowledges that BookMyForex or the Bank may assign, transfer or convey any or all its right and obligations in respect of the BookMyForex Multi-Currency Forex Card to any third person as it may deem fit in its sole discretion without obtaining concurrence of the Cardholder.
• Each of the provisions of these Terms and Conditions is severable and distinct from the others and if at any time, one or more of such provisions is or becomes illegal or unenforceable in any respect under the laws of any jurisdiction, the legality, validity or enforceability of the remaining provisions shall not be affected in any way. No act, delay or omission by BookMyForex or the Bank shall affect its rights, powers and remedies under these Terms and Conditions or other further exercise of such rights, powers or remedies. The rights and remedies under these Terms and Conditions are cumulative and not exclusive of other rights and remedies provided by law.

17. MISCELLANEOUS

The Cardholder is hereby informed that our Bank is covered under the Banking Ombudsman Scheme, 2006 of the Reserve Bank of India. Under this scheme, any grievance against the Bank, if not addressed within 30 days can be addressed to the Banking Ombudsman of the concerned city. Please follow the below link for contact details: https://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=164

18. PROHIBITION TERM

BookMyForex Multi-Currency Forex Card cannot be used on Internet or otherwise for purchase of prohibited items like lottery tickets, banned or proscribed magazines, participation in sweepstakes payment for callback services, remittance in any form towards overseas forex trading, margin calls to overseas exchanges/overseas counter party, trading in foreign exchange in domestic/overseas markets etc.

19. RELOAD/MERCHANT CREDIT OR REVERSALS ON BOOKMYFOREX MULTI-CURRENCY FOREX CARDS WITH NEGATIVE BALANCE

Any reload/Merchant credit or reversals on a BookMyForex Multi-Currency Forex Card/ wallet with negative balance will be adjusted against the existing negative balance available on the BookMyForex Multi-Currency Forex Card/wallet. For any queries regarding the negative balance, the Cardholder will contact Bank’s Customer Care. For instance: If the balance is -500 units and a reload is performed for 400 units, the resultant balance will be -100 units.

20. CURRENCY AUTH ORDER

This is applicable when you have more than one Currency Wallet loaded on your Account, the order that the transactions or fees may be applied to your Account will be as per Currency Auth Order. Currency Auth Order will be defined by Bank and in case of any change in the order Bank may send notification to cardholders. Current “Currency Auth Order” for your BookMyForex Multi-Currency Forex Card is as follows:USD,EUR,AED,AUD,GBP,CAD,SAR,SGD,JPY,THB,CHF,ZAR,NZD and HKD. For e.g. Cardholder performs following transactions where Currency Auth Order will be applicable:

Scenario 1 – If the local currency is part of the offered multiple currencies on the BookMyForex Multi-Currency Forex Card but Cardholder does not have sufficient balance in local currency wallet, however if the customer has sufficient balance (equivalent to local currency) on default currency wallet (USD) then the transaction will be processed using the balances on the default currency wallet. Value from the default currency will be converted to local currency using cross currency conversion rate decided by BookMyForex

Scenario 2 – If the local currency is part of the offered multiple currencies on the BookMyForex Multi-Currency Forex Card but customer does not have sufficient balance in local currency wallet as well as default currency wallet (USD) however if the customer has sufficient balance (equivalent to local currency) on any other currency wallet then the transaction will be processed using the balances from the respective currency wallet.

Scenario 3 – If the local currency is not part of the offered multiple currencies on the BookMyForex Multi-Currency Forex Card however if the customer has sufficient balance (equivalent to local currency) on any other currency wallet then the transaction will be processed using the balances from the respective currency wallet.

Value from the respective currency will be converted to local currency using cross currency conversion rate decided by the BookMyForex. This rate will be calculated with a Currency Conversion Fee on the prevailing day’s foreign exchange rate. Cross currency conversion would take place as per existing Conversion rates as applicable.

Partial transactions in different currency wallets are not allowed. If the customer does not have sufficient balance to process the transactions individually in any of the currency wallets, the transaction is declined even if the collective balances on the BookMyForex Multi-Currency Forex Card across all currencies is sufficient to process the transaction.

21. PASSPORT VALIDITY DECLARATION

The onus for ensuring that the date of return of the cardholder to India falls chronologically before the expiry date of the passport held by the cardholder lies completely on the cardholder. BookMyForex and the Bank will not be held liable if this condition is not fulfilled by the cardholder.

22. CHARGES & LIMITS ON BOOKMYFOREX MULTI-CURRENCY FOREX CARD:

23. For updated list of “Schedule of Charges and Daily Withdrawal/Spending Limit” on your BookMyForex Multi-Currency Forex Card, please refer www.bookmyforex.com/forex-card/card-charges

24. DYNAMIC CURRENCY CONVERSION:

• During foreign trip, merchants or overseas bank may prompt you the option for paying your transaction in your home country’s local currency or home currency. This is called DCC (Dynamic Currency Conversion) or MCC (Multiple Currency Conversion).
• In certain countries, the overseas banks may choose to activate the feature of “Dynamic Currency Conversion” on their ATMs and POS Machine network. As per this facility, the ATM/POS machine identifies your BookMyForex Multi-Currency Forex Card as a Card issued from a foreign country and prompts the customer to transact in their “home currency” (in case of Indians, mostly this would be Indian Rupees (INR) or standard currency United States Dollar (USD)).
• If a Cardholder selects the “home currency / INR” option, the same transaction will attract additional Cross Currency Conversion Fee.
• Bank hereby advise you to note that as your BookMyForex Multi-Currency Forex Card is loaded with the respective foreign currency to avoid any additional cost, Cardholder must avoid selecting any option that prompts for a change in usage/transaction currency (especially in INR) to avoid any adverse exchange rate.
• Please also note that the “Dynamic Currency Conversion” feature may appear with differing terminology on the Charge slip, Sales – receipt or ATM screen depending on the overseas bank.
• YES BookMyForex will not be responsible for any “Dynamic Currency Conversion” related charges and will not be able to refund any such charges in case they are levied on account of wrong usage of the BookMyForex Multi-Currency Forex Card.

25. Application of live IBR rates on BookMyForex Yes Bank Cards

1. Live IBR rates are only applicable across following major currencies

• US Dollar
• Euro
• Australian Dollar
• Canadian Dollar
• British Pound
• Singapore Dollar
• Newzealand Dollar
• Swiss Franc

2. Live rates on BookMyForex may slightly vary from what is seen on various search engines

MOST IMPORTANT “TERMS AND CONDITIONS” FOR BookMyForex Multi-Currency Forex Card’s INR wallet

1. DEFINITIONS:

PREPAID INSTRUMENT (PPIS): PPIs (Card/wallet) are payment instruments that facilitate purchase of goods and services, including financial services, remittance facilities etc. against the value stored on such instruments.

KNOW YOUR CUSTOMER (KYC): The guidelines adopted by the Bank to identify the customer and verify the identity of the customer.

PERSONAL IDENTIFICATION NUMBER (PIN): PIN is a numeric password which is part of the kit handed over to customer by BookMyForex or the bank while issuing the PPI.

HOLDER: Individuals/Organizations who obtain/purchase PPIs from Bank and use the same for purchase of goods and services, including financial services, remittance facilities etc. against the value stored on such instruments.

2. OBLIGATION OF THE PREPAID CUSTOMER WHO PURCHASES PREPAID INSTRUMENT FROM THE BANK OR BMF:

• Prepaid Instrument (PPI) shall be issued to a Customer at the sole discretion of the Bank post complying with “Know Your Customer” guidelines.
• The Bank shall levy fees for issuance/usage of the Prepaid Instrument as per Schedule of Charges displayed on Bank/BookMyForex website and available on website “Terms & Conditions”.
• The Bank shall issue a PIN to Customer for operating the PPI. The Customer shall take reasonable precaution to prevent misuse of the PIN. The Customer shall be solely responsible for any consequences arising directly or indirectly out of the disclosure of the PIN and/or unauthorized use of PPI as a result of any misuse for want of reasonable care and precaution. The Customer disclaims liability of the Bank for any unauthorized use of Prepaid Instrument and for any loss or damage incurred directly or indirectly as a result of such misuse
• The Customer shall be responsible for safe custody of the Prepaid Instrument. In case of loss or theft of the Prepaid Instrument or misuse of the Instrument, the Customer shall immediately inform any of the branches /contact center of Bank or BMF. Customer shall be responsible and liable for all unauthorized transactions till the customer reports the unauthorized transaction to the Bank. A new Instrument shall be issued to the Customer, in lieu of lost/stolen PPI upon request in writing and payment of applicable fee as per the Schedule of Charges.
• The records of transactions maintained by the Bank and BMF shall be conclusive and binding for all purpose.
• BookMyForex or The Bank shall not pay any interest on the balance outstanding in the Prepaid Instrument at any point in time.
• BookMyForex or The Bank will intimate the Customer through a SMS on the regd. mobile number, 45 days prior to expiry of validity period of the PPI. Customer needs to utilize the balance amount prior to expiry of the instrument. In case Customer does not utilize the balance amount within the validity period, the Customer can approach the bank for refund/transfer of outstanding balance. In case the Customer does not approach the bank within a specified period as prescribed by regulator, the outstanding balance will be transferred to a fund in compliance with the regulatory guidelines.
• Any claim for compensation made by the customer shall be settled purely as per the provisions of the Compensation Policy of the Bank.

3. CONFIDENTIALITY: The Customer hereto shall keep strictly confidential all information including but not limited to that which may be disclosed or confided to it by the other in the course of the performance of the obligations under this ‘“Terms and Conditions”’. Neither the Customer nor YES Bank nor BMF shall disclose the same to any third party without prior approval of the other party. This clause shall survive the termination of PPI issued by YES Bank. The following are the exceptions to this clause:

• information already in public domain,
• such information as is required to be disclosed by the disclosing party under any laws, rules or regulations or pursuant to the order or direction, of any Court, authority, tribunal or forum.

4. CHANGE IN INFORMATION: The Customer shall also inform YES Bank/BookMyForex of any change in the Customers mailing address. Further, the Customer shall also inform YES Bank about any change in the details such as name, telephone number, or mobile number.

5. PROHIBITION AGAINST ASSIGNMENT: The functions, rights or obligations under these ‘“Terms and Conditions”’ shall not be assigned or delegated to any party or person by the Customer without the express prior written consent of YES Bank. Any purported assignment or delegation in contravention of the terms of the ‘“Terms and Conditions”’ shall be null and void.

6. SUSPENSION OR TERMINATION OR CANCELLATION OR DISCONTINUANCE OF THE PPI: YES BookMyForex/Bank may, if it is satisfied that it is necessary so to do, at any time and on such conditions as it thinks fit, suspend or deny or terminate the PPI under the following circumstances:

• In the event of the Customer being declared insolvent or in the event YES Bank receives any notice/intimation about the death of the Customer;
• In the event of the Customer committing breach of any of the terms, conditions, stipulations or its obligations under these ‘“Terms and Conditions”’
• In the event of any restriction imposed on the Customer by an order issued by any regulatory authority or a Court in India or any investigating agency.

7. INDEMNITY: The Customer shall indemnify and keep BookMyForex/YES Bank, their directors, officers, employees and agents indemnified of, from and against any cost, expenses, charges, which BookMyForex/YES Bank is required to incur or has incurred to defend any such claim, suit, demand, prosecution, proceedings, due to any act of omission or commission, fraud, negligence or default on the part of the Customer as a holder of the PPI.

8. FORCE MAJEURE: Notwithstanding anything contained herein, BookMyForex and YES Bank shall not be liable to the Customer for any harm, loss, damage or injury caused due to causes beyond its control such as tide, storm, cyclone, flood, lightning, earthquake, fire, blast, explosion or any other act of God, war, rebellion, revolution, insurrection, embargo or sanction, blockade, riot, civil commotion, labour action or unrest including strike, lock-out or boycott, interruption or failure of any utility service, enemy action, criminal conspiracy, act of terrorism or vandalism, sabotage, hacking, unanticipated technological or natural interference or intrusion, loss or damage to satellites, loss of satellite linkage or any other data communications linkage, loss of connectivity or any other irresistible force or compulsion.

9. SERVICE OF NOTICE: Any notice or communication required to be given under this ‘“Terms and Conditions”’ shall not be binding unless the same is in writing and shall have been served by hand delivery against acknowledgement or by registered post at the Registered Office address of YES Bank Limited (in case a notice is to be served to YES Bank) and to address recorded with YES Bank in case notice is to be served to the Customer.

10. GRIEVANCE REDRESSAL: Any complaint, dispute, grievance would be addressed to YES Bank in accordance with the Banks Grievance Redressal policy. The Customer reserves the right to approach the Banking Ombudsman in case they are not satisfied with the resolution provided by the Bank.

11. GOVERNING LANGUAGE: All deeds, documents and writings that may be executed and all correspondence that may be exchanged between the Customer and YES Bank hereto in relation to the subject matter of this ‘“Terms and Conditions”’ shall be in English language, which shall be the governing language between the Customer and YES Bank hereto.

12. GOVERNING LAW AND JURISDICTION: The use of PPI by the Customer shall be governed in all respects by the laws in force in India. The Customer agrees to submit to the exclusive jurisdiction of the courts in Delhi. These ‘“Terms and Conditions”’ shall be subject to Government notifications, any rules, regulations, guidelines and circulars/notices issued by YES Bank and rules, regulations, bye Laws, Operating Instructions and circulars/communiqués/notices issued by the regulator.

13. CHANGE OF “TERMS AND CONDITIONS”: YES Bank reserves the right, in its sole and absolute discretion to amend, delete, modify, vary, or supplement any of the “Terms and Conditions” at any time and will endeavor to give prior notice of seven days for such changes.

14. CONTACT CENTRE DETAILS: In case of any queries, please call Customer Care No. 080-45651100. You can also write to BookMyForexCard@yesbank.in. Details can be found on www.YESbank.in

Please refer to the ‘Terms and Conditions’ displayed on the website of BookMyForex i.e. www.bookmyforex.xom/card-terms-and-conditions , which terms are exhaustive and conclusive qua the services offered by BookMyForex. The said terms and conditions are deemed to have been accepted by you if you chose to use the card. For any further clarifications and verifications please visit www.bookmyforex.com